refunds

Thank you for your support of Ezsub. Our refund policy is based on the following terms:

1. Once virtual products are sold, refunds are not supported for any reason unless there is an issue with the product itself.
   Definition of “product issue”: the purchased product cannot be used, the product information is incorrect, or the product is banned upon first use.

2. If you encounter any issues with a product, you may directly contact our customer service team for assistance, or reach us via phone/email.

3. If you paid using a credit card, PayPal will refund the amount back to your credit card. If you used a funding source other than a credit card, the refund will be credited to your PayPal balance. If both a credit card and another funding source were used, the portion paid by credit card will be refunded to the credit card, while the remaining amount will be refunded to your PayPal balance. Please note that refunds to credit cards may take up to 30 days to appear on your statement, depending on your bank’s processing time.

Frequently Asked Questions

1. Can I get a refund if I purchased the wrong item or no longer want it?

We are sorry, but refunds are not supported in such cases.

2. How will the refunded amount be returned to me?

Once the refund is processed successfully, the amount will be returned to your original payment account.

3. Is there any handling fee for refunds?

No, there are no additional fees required.